At Shimmer Salon & Day Spa we want to make sure your experience exceeds your expectations. We know your time and money is of great value and we are aware that you are putting a trust in us to provide a great experience and service. On this page you will find our spa party guidelines that we follow, whether for a party or an individual service.
When redeeming Gift Certificates, please remember to bring your certificate as they are like cash and cannot be honored without the physical certificate presented.
If you are booking a spa party, please take a minute to print and sign these documents with basic guidelines and bring them with you on the date of your party. We require that you acknowledge and understand the policies as they pertain to your upcoming event. Please contact us if you have any questions and these PDF's are able to be downloaded for your records. Thank you for choosing Shimmer!
PARTY GUIDELINES:
Our goal at Shimmer is to provide the best possible experience for you and your guests. We believe that great memories can truly be created during your party. In order to make sure your time goes well we do have a few guidelines for every purchaser (person paying & representing the party to Shimmer) to follow.
Two or more people is considered a party. Each party takes a certain amount time for us to prepare. You will be charged for the full service if you cancel within 30 days of the scheduled time. This also is applicable if you and your guest are a no-show. If you are looking to add services to your party package we will do our best to accommodate but please understand that for that day our entire Salon & Spa may be booked within your day to allow an extension of your time. Please don’t hesitate to ask but please be mindful if we have a full schedule. There is a deposit due at booking and this percentage is based on a case-by-case basis.
We certainly want you and your guest to feel relaxed and
comfortable during the party but we do need you to be responsible for you guests and their behavior. Here are some things for you to understand. With friends or family in your party, we can provide all items needed for your time. This includes any drink or food. Please refer to your party package on what we provide. . Food needs to be cleared in advance with management. Although we have a very large space for our Salon & Spa your guests need to stay where and when they are asked to during your party. We have two good size VIP rooms where parties are held. If you or your party guests arrive late from the scheduled session, you will not be reimbursed or discounted due to a shorter time. This form is required to be signed by the purchaser and returned to us later by the day of your arrival. Click on the button above to print out the form.
Thank you for your understanding and we look forward to your party!!
CHILDREN'S PARTY GUIDELINES:
Thank you for choosing us for your child’s party. We will make every effort to ensure your child’s party will be a fun and pleasurable experience for everyone. We kindly ask that you follow these guidelines. This is to ensure that your party goes well and that we maintain a Spa & Salon environment for all clients.
♦ No Party horns or noisemakers
♦ Running is not allowed anywhere in the salon and spa
♦ We have a CD player and encourage you to bring any CD’s. There are no karaoke machines allowed
♦ Only four parents are allowed to be in the party area. Any other guests may relax in our waiting area or receive other services at a 15% discount.
♦ Parents are asked to stay in the Party or Reception Area. They may come by to take pictures but we ask you don’t block any entrance ways after taking pictures and return to the party room. Any outside food or drink needs to be cleared by Shimmer.
♦ We ask that all food and beverages remain in the Party Room at all times.
♦ Please advise children and adult guest to use “SPA” voices at all times. It is important to maintain a spa and salon environment
♦ 14 days before your event, we need you to contact us to give a final count for the total number of people in your party. It is important to be as accurate as you can so we can provide the correct number of staff.
♦ We can change the date or services up to 30 days prior to your event. We will need you to contact us if you are requesting any changes.
♦ We cannot adjust the bill due to no shows or last minute cancelations.
♦ We charge a 20% gratuity and all deposits are nonrefundable.
♦ Parties are priced at a 2-hour time period; extended time may be required for larger groups and can be booked at an additional charge with advance notice.
♦ If any of the kids are having their hair styled or cut, please advise that we need the child to come in with dried and tangled-free hair. This will allow our hair stylist team to be able to give equal attention to all kids in the party.
CANCELLATION POLICY
Please understand that when you forget to cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time and clients on our waiting miss the opportunity to receive services.
1) A CANCELLATION MADE WITH LESS THEN 24 HOURS NOTICE WILL RESULT IN FULL CHARGE OF THE RESERVED SERVICE AMOUNT.
2) NO SHOWS WILL BE CHARGED 100% OF THE RESERVED SERVICE AMOUNT.
3) SPA AND HAIR APPOINTMENTS SCHEDULED ON SUNDAYS AND HOLIDAYS MUST BE PAID IN FULL WHETHER THE CLIENT RECEIVES OR CANCELS THE APPOINTMENT IF NOT CANCELED WITHIN 72 HOURS.
Shimmer Salon & Day Spa implements a cancellation policy to ensure we can continue to provide a high quality service to our clients. Shimmer Salon & Day Spa requires a minimum of 48 hours to cancel any hair and or singular spa service appointment to avoid being charged the full amount of the booked service.
We require a 28 day notice for Spa Parties, and 128 days for any bridal service or event. Our highly trained and experienced stylists are ready for you, and to allow this service to continue, we do require a valid debit or credit card on file when booking any salon or spa service. Shimmer Salon & Day Spa reserves the right to charge you in full for a booked service that was not canceled within the minimum required time frame.
Shimmer Salon & Day Spa reserves the right to charge in full any spa service not canceled within the required time frame (A party of 2 or more requires a 28 Day notice). Shimmer Salon & Day Spa reserves to right to charge in full a Bridal event or appointment not canceled within required timeframe (180 days). Shimmer Salon & Day Spa reserves the right to hold you accountable for any damages made to our facility during your stay not limited to legal action.
Your personal information remains confidential under Shimmer Salon & Day Spa. Agreeing to these terms you are authorizing Shimmer Salon and Day Spa to charge your provided credit card used to secure or prepay your appointment in full for any appointments and services rendered (including up to 20% gratuity) not cancelled within our guidelines.
Bridal Parties and Spa Parties require written agreements and deposits to reserve . Full payment is due 30 days prior to booking .
There is a 20% gratuity added to all spa packages, groups, children's parties and any spa services of two or more.
Large parties may be accommodated upon authorization. If salon closure becomes necessary and/or requires extra time an additional fee will be charged. Please call for details.
